Our Commitment to Your Privacy

Welcome to Key Content. Protecting your privacy is important to us. This Privacy Policy explains how we collect, use, store and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We value the trust clients place in us, and we handle all personal information responsibly and respectfully

Key Content collects only the personal information that we need to provide our services, communicate with clients, and operate our business effectively. We may collect information from a variety of sources, including:

Information you provide directly

Such as when you:

• Submit a form on our website
• Book a call or request a quote
• Communicate with us by phone, email or social media
• Participate in a project, shoot or consultation
• Subscribe to our updates
• Purchase services

This may include:

• Name
• Email address
• Phone number
• Business name
• Project details
• Billing information
• Communication preferences

Information collected automatically

• IP address
•  Browser type
• Device information
• Pages viewed
• General location information
• Website usage patterns

Cookies and analytics

We may use cookies and analytical tools to improve your experience, understand website performance and assist with general marketing.

We use personal information to:

• Provide, deliver and improve our services
• Communicate with you about enquiries, bookings and projects
• Manage accounts, invoicing and administration
• Send service updates or marketing material (you may opt out at any time)
•  Maintain website security and functionality
• Improve customer experience and operational processes
• Comply with legal and regulatory obligations

We only use personal information in ways that support our business relationship with you.

Key Content does not sell personal information

We may disclose personal information to trusted third parties when it is reasonably necessary to operate our business or deliver the services you request. Such disclosures may include:

• Disclosures required to administer or complete services you have requested
•  Disclosures to companies that perform services for us, such as operational, administrative, creative, marketing, or technical support
• Disclosures made to maintain security, prevent fraud or resolve complaints
• Disclosures required by Australian law, regulation or court order

Key Content may also disclose information about former customers to affiliated or unaffiliated third parties when necessary for legitimate business or legal purposes. These disclosures may include basic identification details, project information or account records. Any organisation we share information with is expected to protect it to a standard consistent with the Australian Privacy Principles.

Key Content uses appropriate physical, digital and administrative safeguards to protect personal information from unauthorised access, misuse, loss or disclosure. These safeguards include:

• Secure storage systems
• Restricted internal access
• Confidentiality obligations for staff and contractors
• Regular review of privacy and security practices

Only authorised individuals who require access to fulfil their responsibilities may view personal information.

Despite our efforts, no method of online transmission or storage is completely secure. You acknowledge that information shared online is provided at your own risk.

In accordance with Australian privacy law, you have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of personal information where appropriate
• Opt out of receiving marketing communications at any time

If you wish to access or update your information, contact us at:

admin@keycontent.com.au
‍
We may ask for identification to verify your request

Our website may use cookies and similar tools to:

• Improve site performance
• Remember preferences
• Analyse visitor behaviour
•  Support basic marketing functions

You may disable cookies through your browser settings, although some features of the website may
not function correctly.

Our website and services are not intended for individuals under 18 years of age.We do not knowingly collect information from minors.If you believe a minor has submitted information to us, please contact us immediately.

Our website may contain links to external websites. Key Content is not responsible for the privacy practices or content of linked third-party sites. We recommend reviewing their policies before interacting with them.

You may opt out of:

• Email marketing
•  SMS communication
• Certain tracking technologies (via your browser or device)

All marketing messages include an unsubscribe option.

Key Content may update this Privacy Policy from time to time. The “Last updated” date at the top indicates when the latest changes were made. We encourage you to review this policy periodically.

If you have any questions, concerns or requests regarding this Privacy Policy, please contact:

Key Content
Email: admin@keycontent.com.au
Address: 265 Ingham Road, Garbutt QLD 4814, Australia